Privacy Policy
Rules for processing personal data in the LightLab3D shop. This document reflects the details of LIGHTLAB3D LTD and the lightlab3d.eu domain.
1. General provisions
This Privacy Policy sets out the rules for processing and protecting the personal data of users of the online shop available at https://lightlab3d.eu. This Policy is informational and fulfils obligations under the GDPR. The Shop uses a secure SSL connection to protect data transmitted between the user’s device and the server.
2. Data controller
The controller of personal data is LIGHTLAB3D LTD, Company No. 17357718, with its registered office at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. For privacy matters and the exercise of data rights, you can contact us by email at hello@lightlab3d.eu, by phone at +447785734782 or in writing at the registered office address.
3. Order fulfilment
Data is processed to accept and fulfil orders, handle payments and delivery, communicate about orders, and manage complaints and possible returns. Processing is based on performance of the contract, compliance with legal obligations and the controller’s legitimate interest in establishing, pursuing or defending claims. The data may include name, delivery address, email address, phone number, order and payment details and, for business purchases, company details and a tax identification number.
4. Contact form and correspondence
Data provided through the contact form, by email or during a conversation is used to answer enquiries, conduct correspondence and resolve the reported matter. Providing the data is voluntary but necessary to receive a response. Correspondence may be retained for the time needed to handle the matter and then for the period required to protect against possible claims.
5. Technical and analytics data
When using the shop, technical data such as the IP address, device and browser information and activity data may be collected. Analytics data is generally anonymised or pseudonymised. Technologies that are not strictly necessary are enabled only after the appropriate user consent has been obtained.
6. Accounting and legal obligations
Data required to issue and retain invoices and other accounting documents is processed to meet legal and tax obligations. It is retained for the period required by applicable law, particularly for accounting and the protection of claims.
7. Recipients of data
Data may be shared with technical and hosting providers, payment operators, courier, postal and logistics companies, accounting support providers and authorised public authorities where disclosure is required by law. The controller uses service providers that apply appropriate security measures.
8. Your rights
A data subject has the right to access, rectify and erase data, restrict processing, receive data portability, object to processing and withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before it. Requests concerning these rights may be sent to hello@lightlab3d.eu. You may also lodge a complaint with the competent supervisory authority.
9. Cookies
The shop uses cookies and similar technologies. Essential cookies are used, among other things, to provide security, maintain sessions and operate the cart. Analytics, functional or marketing cookies are used after consent has been obtained where required. Preferences can be managed through the consent tool available in the shop and through browser settings. Restricting cookies may affect some shop features.
10. Voluntary provision of data
Providing data is generally voluntary. Data marked as required is necessary to place and fulfil an order or to respond to an enquiry. Failure to provide it may prevent use of the relevant shop function.
11. Data security
The controller applies technical and organisational measures appropriate to the risk, including SSL encryption, infrastructure security, backups, software updates, access controls and incident-response procedures. Data is accessible only to people and entities that need it to perform specific tasks.
12. Final provisions
This Policy may be updated following changes in law, shop functionality, services used or guidance from supervisory authorities. The current version is published on the shop website. This version is effective from 26 July 2026